While adding live chat to your website widget, you can choose if you’d like your live chat to be open and closed at certain times, even if your users are still ‘online’. You can also always keep the live chat available, and give customers the chance to leave a message when no users are online to answer questions.
ℹ️ Make sure you have the correct business hours set up for your live chat channel.
Live chat unavailable outside business hours
Follow the steps below to close your live chat outside business hours. Customers can not reach out to you via live chat when it's closed. If this feature is not enabled, your chat will only be offline when none of your users are 'available for chat'.
1. Navigate to Settings > Channels > Web widgets;
2. Select your website widget and click 'Live chat';
3. Enable ‘Offline outside business hours’;
After clicking ‘Update widget’, your customers will not be able to reach out to you via this feature outside business hours.
Live chat closed outside business hours
Follow the steps below to have your live chat shown as ‘open’, when your chat is offline. Your chat can be closed because you enabled the feature as seen above, or all your users are offline. A form will be shown to your customers, which they can fill in and will be sent to you by email. Your team can then follow up on this the next business day.
1. Navigate to Settings > Channels > Web widgets;
2. Select your website widget and click 'Live chat';
3. Enable ‘Show always as available’;
After clicking ‘Update widget’, outside your business hours, your customers will be shown a query form they can fill in.
