If you've integrated a CSAT survey into your Trengo account, you now have the ability to view and analyse the results. In this article, we'll provide you with a comprehensive understanding of the Customer Satisfaction Report.

Customer Satisfaction Report

The CSAT report is a powerful tool for assessing customer satisfaction, and it equips you with the insights you need to make informed decisions about improving your services and meeting customer needs. It consists of several key components:

  1. Parameters: This section allows you to customise the parameters to view precise results. You can adjust the report based on ratings, channels, specific surveys, users, and labels. Furthermore, you have the flexibility to change the time window, enabling you to focus on the data that matters most to you.
  2. Results: In this section, you'll discover a quick overview of your CSAT results. It provides a snapshot of your customer satisfaction metrics, giving you an immediate understanding of how well you're meeting expectations.
  3. Graph: For a more detailed and visual analysis of your CSAT results, head to the Graph section. Here, you can explore the data in a graphical format, making it easier to identify trends and patterns in your customer satisfaction ratings.

Customer Satisfaction Overview

The Customer Satisfaction Overview offers an even more comprehensive view of your CSAT results. It delves deeper into the details, allowing you to gain a more profound understanding of customer satisfaction within your organisation.