After adding a website widget to your Trengo inbox, adding channels to it, and adding the website widget to your website, you’re able to set up a ‘greeting’ for it. In this article, we’ll show you how to do this.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab00_Add_greeting.webp)
Add a greeting to your widget
Follow the steps below to set up a greeting for your website widget.
1. Navigate to Settings > Automation > Widget automation;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab03_W_Help%20center_Step%201.webp)
2. Select ‘Add automation’ and click ‘Greet the website visitor’;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab04_W_Greeting_Step%202.webp)
3. Set up your greeting;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab05_W_Greeting_Step%203.webp)
1. From: Choose who will greet your customers. You can choose ‘Team’, ‘User’, ‘Random user from team’, or set up a custom greeting.
2. Select team/user: Select your team or user, or set up your custom greeting.
3. Compose greeting: Add the text your customer will see when the greeting shows.
After setting up your greeting, continue by clicking ‘Ready? Choose audience’.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab06_W_Help%20center_Step%204.webp)
Choose the target audience for your website widget greeting. You can choose to show the greeting to all customers, or choose a specific audience using different conditions.
After choosing your target audience, click ‘Ready? Set page targeting’ to continue setting up your page targeting.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab07_W_Help%20center_Step%205.webp)
1. Delivery method: Choose if you’d like the greeting to show up immediately, or after a specific amount of time.
2. Page selection: Select which pages you’d like to show the widget greeting on.
After choosing your page targeting, click ‘Ready? Go to next step’ to publish your widget automation.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab08_W_Flowbot_Step%206.webp)
1. Start date: Choose when you’d like the greeting to start showing on your website.
2. End date: Select if there is an end date to your widget greeting.
3. Select widget: Choose the website widget on which the greeting will be active.
4. Active: Toggle this button to activate your widget greeting.
Click ‘Save’ to publish your greeting.