Configure your flowbot

Now that you've designed and built your flowbot, let's configure it. To configure your flowbot:

  1. Go to settings >automation >flowbot and select the flowbot you want to configure.
  2. Click on 'Configure your flowbot'
  3. Fill out the form:

    Name
    For internal use only


    Channels
    Select the channels you want to connect to your flowbot.

    Note
    You can only attach channels that have already been added to your Trengo inbox. 


    Webchat start message
    Here you can assign the text to initiate a conversation with your website visitors.


    Note
    This option will only appear if you add Website chat as a channel to your flowbot. 
     
    Reset or transfer on keywords 
    Here you can select the fallback option in case the conversation between your customer and your flowbot got stuck.

    Choose 'reset' if you want your visitors to be lead back to the beginning of the flowbot.

    Choose 'transfer' if you want your visitors to be redirected to one of your collegues.

    Reset keywords 
    If you chose 'reset' then insert here the keywords that your visitors can use to reset the conversation.
    Example: 'Stop' 'Reset' or 'Help'.


    Transfer keywords
    If you chose 'transfer' then insert here the keywords that your visitors can use to be redirected to one of your colleagues.

    Transfer with keywords or Reset with keywords message
    Here you can insert the message informing your visitors about the keywords they can use to be redirected to one of your colleagues.



    Transfer or Reset message
    Here you can insert the confirmation message, letting your visitor know that they're being redirected to a human.


    Button order type

    Button fallback message
    Here you can insert the message shown to your visitor in case your flowbot doesn't understand the conversation.


    Button guiding message 

    Optional chatbot questions fallback


  4. Great. Now, that you've configured your flowbot, save the changes by clicking on 'save' in the top right corner and let's go ahead and test it in the playground before you publish it.

Next up: Test your flowbot in the playground.