After learning about the flowbot’s anatomy, and designing your flowbot in Trengo, it’s time to configure your flowbot.
Configure your flowbot
There are different sections to your configuration settings. Below we’ll explain what you can do with the different options and features provided.
General settings
Here you’ll find your flowbot’s basic settings.
1. Internal title: The name of your flowbot.
2. Channels: The channel(s) this flowbot is connected to.
3. Web chat start message: This message will display when customers open the Website chat on your Website widget, as pictured below.
Reset settings
If your customer mistakenly clicks another button than intended, they can reset their conversation with the flowbot, by typing a word you have chosen beforehand.
1. Reset or transfer on keywords: Choose ‘Reset’ if you’d like to make use of the reset feature.
2. Reset keywords: The words your customer can choose from to type when they’d like to reset the conversation.
3. Reset with keywords message: The sentence that is displayed before the ‘Reset keywords’ you added.
Transfer settings
In case your customer can’t find the desired answer or solution in your flow, they can get themselves transferred to one of your agents, by typing a word you have chosen beforehand.
1. Reset or transfer on keywords: Choose ‘Transfer’ if you’d like to make use of the transfer feature.
2. Transfer keywords: The words your customer can choose from to type when they’d like to be transferred to one of your agents.
3. Transfer with keywords message: The sentence that is displayed before the ‘Transfer keywords’ you added.
4. Transfer message: The message that will be displayed once your customer chooses to be transferred.
Button settings
Some channels, like Facebook, do not support the use of clickable buttons. Instead of clicking a button, your customer can type the number or letter associated with the choice they’d like to make.
1. Button order type: This option is purely for aesthetic purposes. You can choose to display emojis, numbers, or letters.
2. Button fallback message: The message that shows when the customer types a number or letter that is not associated with one of the choices.
3. Button guiding message: This message is shown before the buttons show, to encourage your customer to make a choice.
Chatbot settings
In case you have set up a chatbot, you can link that to your flowbot here. If a customer asks a question that is in the chatbot’s database, the chatbot will take over the conversation.
You have now successfully configured the settings of your flowbot. That means it’s time to publish your flowbot, so your customers can make use of it. Do note you can also always test your flowbot first.
