Now that you've designed and built your flowbot, let's configure it. To configure your flowbot:
- Go to settings >automation >flowbot and select the flowbot you want to configure.
- Click on 'Configure your flowbot'
- Fill out the form:
Name
For internal use only
Channels
Select the channels you want to connect to your flowbot.
Note
You can only attach channels that have already been added to your Trengo inbox.
Webchat start message
Here you can assign the text to initiate a conversation with your website visitors.
Note
This option will only appear if you add Website chat as a channel to your flowbot.
Reset or transfer on keywords
Here you can select the fallback option in case the conversation between your customer and your flowbot got stuck.
Choose 'reset' if you want your visitors to be lead back to the beginning of the flowbot.
Choose 'transfer' if you want your visitors to be redirected to one of your collegues.
Reset keywords
If you chose 'reset' then insert here the keywords that your visitors can use to reset the conversation.
Example: 'Stop' 'Reset' or 'Help'.
Transfer keywords
If you chose 'transfer' then insert here the keywords that your visitors can use to be redirected to one of your colleagues.
Transfer with keywords or Reset with keywords message
Here you can insert the message informing your visitors about the keywords they can use to be redirected to one of your colleagues.
Transfer or Reset message
Here you can insert the confirmation message, letting your visitor know that they're being redirected to a human.
Button order type
Button fallback message
Here you can insert the message shown to your visitor in case your flowbot doesn't understand the conversation.
Button guiding message
Optional chatbot questions fallback
- Great. Now, that you've configured your flowbot, save the changes by clicking on 'save' in the top right corner and let's go ahead and test it in the playground before you publish it.
Next up: Test your flowbot in the playground.