Enabling Voicemail and logging missed calls

Select whether you do want your customers to leave a message when none of the agents is available to answer calls. This helps you to get back to them. 

Enabling or disabling Voicemail

To enable voicemail, go to the navigation panel > settings > voice > channel and scroll down. Make sure the button next to voice mail is switched to the right. This way customers can leave a voicemail. Note: as voicemail counts as an incoming call with a recording, there are costs related to voicemail messages. 

If you don't want them to leave a message, make sure the button is switched to the left and adapt your Voice greetings to this to set the right expectations.

Enabling or disabling call logging

If you don't want to give people the opportunity to leave a message, but you do want to call back missed calls, enable "Call logging". To enable call logging, go to the navigation panel > settings > voice > channel and scroll down. Make sure the button next to "Log missed calls" is switched to the right. 

If you don't want to call back missed calls, make sure the button is switched to the left and adapt your Voice greetings to this to set the right expectations.