A Trengo HelpMate is a digital teammate who can take over customer conversations or suggest answers for your agents. You provide the HelpMate with knowledge resources and assign it behaviours that fall in line with your brand’s tone of voice.

You can locate the AI menu in the black left sidebar. To activate the AI module, follow these steps:

  1. Click the AI icon in the black left sidebar. It looks like a little wand.
  2. Before activation, kindly review and accept the Beta Terms & Conditions. Note that these T&C are in addition to Trengo’s standard Terms & Conditions.
  3. Once accepted, you are ready to start using AI HelpMate!