By adding a Voice channel to your Trengo inbox, you’ll be able to make outbound calls, pick up inbound calls, and much more! Transfer a call to one of your colleagues or another team, record voice calls, and an IVR. In this article, we’ll show you how to add a Voice channel to Trengo.
Add Voice to your Trengo inbox
Please follow the steps below to add a Voice channel to your Trengo account.
1. Navigate to Settings > Channels > Voice and click the ‘plus’ icon or ‘Connect Voice’;
2. Choose how you want to connect your account or device to Trengo and continue the setup.
🔘 Phone calls via Twilio: Click ‘I have a Twilio account’ to connect your Twilio account to Trengo via a Voice channel. In case you do not have an account with Twilio yet, feel free to create a Twilio account.
🔘 Phone calls via SIP devices (Voys.nl): If you’d like to register calls from SIP devices in your inbox using your Voys account, click ‘Voys.nl’ and continue setting up your Voice channel in Trengo using Voys.
🔘 Phone calls via SIP devices (Custom VoIP): Select the ‘Custom VoIP’ button to register voice calls from your own SIP device and set up your Voice channel using your custom VoIP.
NOTE:
Other than Twilio, Trengo does not have a full integration with the providers, Trengo would still be able to make a connection to log the conversation, however, the conversation will still take place on their platform.
With Twilio, we have a full integration that allows you to pick up calls, do IVR, recording and many more.
