Views allow you to keep your Trengo inbox organized by creating different 'folders' to view specific conversations.
To create views:
- Go to your navigation panel >settings >settings >views.
- Click on the green + sign to add a view to your Trengo inbox.
- Next, give your view a title and select its condition.
Views based on users
Allow you to easily view conversations that have been assigned to different users in your team.
Views based on a label
Allow you to easily view conversations that have been assigned a certain label.
Views based on channels
Allow you to easily view conversations that have been received through a certain channel.
Views based on a conversations' status
Allow you to easily view conversations based on their status.
- Save your changes.
💡If you're combining different conditions, all conditions need to be met for a conversation to appear in your new view.