Views

Views allow you to keep your Trengo inbox organized by creating different 'folders' to view specific conversations. 

To create views:

  1. Go to your navigation panel >settings >settings >views.
  2. Click on the green + sign to add a view to your Trengo inbox.


  3.  Next, give your view a title and select its condition.

    Views based on users
    Allow you to easily view conversations that have been assigned to different users in your team.

    Views based on a label
    Allow you to easily view conversations that have been assigned a certain label.

    Views based on channels
    Allow you to easily view conversations that have been received through a certain channel.

    Views based on a conversations' status
    Allow you to easily view conversations based on their status.

  4. Save your changes. 

💡If you're combining different conditions, all conditions need to be met for a conversation to appear in your new view.