To enhance your team’s productivity in Trengo, you can use views. Views allow you to keep your Trengo-inbox organized by creating different 'folders' to view specific conversations.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab2f_Adding%20views.webp)
Add a view
Follow the steps below to add a view to your Trengo-inbox.
1. Navigate to Settings > Settings > Views and click the ‘plus’ icon or ‘Add view’;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab30_Views_edit_Step%201.webp)
2. You can now set up four types of views;
🔘 Views based on users:
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab31_Views_add_Step%202a.webp)
🔘 Views based on status:
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab32_Views_add_Step%202b.webp)
🔘 Views based on labels:
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab33_Views_add_Step%202c.webp)
🔘 Views based on channels:
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab34_Views_add_Step%202d.webp)
ℹ️ Do note you can always add more conditions by clicking ‘Add condition’, with which you can make more complex views. All conditions need to be met for a conversation to appear in your view.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab35_Views_edit_Step%202a.webp)
Don’t forget to click ‘Save changes’ after finishing setting up your views.