When creating your flowbot, you have access to a variety of content that can be added to its steps. In this article, we’ll explain what you can achieve with each type of content.

Flowbot content

Below, we'll explain everything about the types of content you can use for your flowbot.


Use the text option to share information with your visitors. Add emojis or tags to enrich your text field in your Flowbot.

Video, image, and file

Using these options, you can add a video, image, or regular file to your messages.

ℹ️ You can add a caption when choosing the image or video option.


Add delays to your flowbot to prevent an overflow of incoming messages for your customer. By default, we’ve added a 1-second delay, to have your outbound messages seem natural.

ℹ️ You can enable the typing event for Website Chat, Facebook, and Telegram.

User input

The user input field allows your team to learn more about the site visitor before starting a conversation.

Message: Enter the question you’d like to ask your customer.

Contact field: Choose where you’d like to store the received information and select/create a custom field.

Confirm previous input: You can enable ‘Confirm previous input’, to prevent the customer to fill in their information, in case they already provided their information a previous time they were in contact with your flowbot.

The flowbot will recognize a name (or an email address/phone number) that has been entered before, and will ask the customer if they are indeed the same person that started a conversation with the flowbot in the past.

Reply type: Select what kind of answer you're looking for, so the flowbot can store the information correctly and provide the customer with a fallback message, if the provided content does not match your settings.

Fallback message: The message sent to the customer, when they reply with content that does not match your ‘Reply type’, as seen above.

Dynamic content

Dynamic content allows you to add additional information to your flowbot, such as customer data from your CRM system or specific product information that you have stored elsewhere.

Location finder

If your organization has more than one location, the location finder routes your site visitors to a team at the right location. You can learn more about the flowbot location finder here.

Now you've learned everything about the content a flowbot can consist of, it's time to create your own flowbot in Trengo.