There are some things to keep in mind when creating a flowbot in Trengo including buttons, that you’re attaching to a WhatsApp channel. In this article, you’ll find everything you need to know about flowbot buttons in a WhatsApp conversation.

Flowbot buttons in WhatsApp

Below you’ll find three cases to keep in mind when adding buttons to your flowbot that you add to a WhatsApp channel.

🔘 Three or less buttons: The buttons will be displayed directly, and can be clicked by your customer.

🔘 Four or more buttons: Before the buttons become visible to your customer, they need to click a ‘Make a choice’, or another text that you’ve filled in at your ‘Button guiding message’.

Your customer can choose from the given options after clicking 'Make a choice'.

🔘 More than 20 characters: When you use more than 20 characters for a button, the text will be cut off, so we recommend keeping the text in your buttons short.