Integrate Google Analytics with your help center

If you're already using Google Analytics to track your website visitors' behavior, you might want to consider doing the same for your Trengo help center. There is a bunch of useful insights you can gain:

  • How much time your customers spend on each article
  • Which search terms they are using
  • How many articles they are reading per session

and much more stuff.

To install Google Analytics on your Trengo help center you need your Google Analytics tracking ID

  1. Go to help center > settings
  2. Scroll down to 'Advanced' and paste your tracking code here:
  3. Make sure you save your changes.

Keep in mind that it might take up to a few hours until Google starts tracking your data.

🚩Important note: You can't retrieve data from any period before you added your tracking ID.