ℹ️ Be aware that you cannot use WhatsApp broadcasts to send WhatsApp templates with image headers.
To start a conversation with a customer via the WhatsApp Business API, you can use a WhatsApp template. This is a pre-approved message you need to submit and has to be approved by Meta before you are able to send it to a customer. Keep WhatsApp’s conditions in mind, when creating a new WhatsApp template.
WhatsApp Template Explained
Because it is not possible to start a WhatsApp conversation via the WhatsApp Business API by typing a message, and a conversation via the WhatsApp Business API gets closed 24 hours after the last inbound message, WhatsApp templates can help you to show initiative and keep in touch with your customers.
A handy example of a WhatsApp template could read as follows: ‘Oops! We were unable to answer your question in time. If you still want an answer from us, please respond with a thumb (👍) to this message! We will answer your question as soon as possible.’
ℹ️ We've compiled more than 50 WhatsApp template examples for you in this spreadsheet.
Adding a WhatsApp Template
If you’d like to submit a WhatsApp template in Trengo, follow the steps below.
1. Navigate to Settings > Channels > WhatsApp Business > Manage Templates
2. Click ‘New Template’ and fill in the required details;
Template Name : Give the template a recognizable name.
Channel: Choose for which channel you’d like to use this template.
Category: Choose Marketing or Utilities
Language: Select the language the template is in.
3. Header: Optionally add a header to your WhatsApp template.
UPDATE: for channels under Trengo BSP, you will be able to add image in your header.
You can follow the steps below:
Once you scroll down you will see a sub-section where you can upload your image as a header:
Make sure that your image is smaller than 20Mb in JPEG or PNG
Your image will be cut out if you don't follow the 1.91:1 image ratio
Ensure that the image also follows: 1125px by 600px