After adding a website widget to your Trengo inbox, adding channels to it, and adding the website widget to your website, you’re able to have it automatically show a help centre article to your customers. In this article, we’ll show you how to set this up.
Show a help centre article in your widget
Follow the steps below to automatically show a help centre article in your website widget.
1. Navigate to Settings > Automation > Widget automation;
2. Select ‘Add automation’ and click ‘Open article from Help Centre’;
3. Set up your automated help centre article;
1. Enter a title: Add the title of your widget automation here.
2. Select widget: Choose the widget on which you’d like this automation to be active.
3. Select article: Select the article you’d like to show to your customers.
After setting up your automation, continue by clicking ‘Ready? Choose audience’.
Choose the target audience for the automated help centre article. You can choose to show the help centre article to all customers, or choose a specific audience using different conditions.
After choosing your target audience, click ‘Ready? Set page targeting’ to continue setting up your page targeting.
1. Delivery method: Choose if you’d like the help centre article to show up immediately, or after a specific amount of time.
2. Page selection: Select which pages you’d like to show the help centre article on.
After choosing your page targeting, click ‘Ready? Go to next step’ to publish your widget automation.
1. Start date: Choose when you’d like the help centre article to start showing on your website.
2. End date: Select if there is an end date to the automated help centre article.
3. Active: Toggle this button to activate your widget automation.
Click ‘Save’ to publish your widget automation.
