After adding a website widget to your Trengo inbox, adding channels to it, and adding the website widget to your website, you’re able to have it automatically show a help centre article to your customers. In this article, we’ll show you how to set this up.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab02_W_Help%20center.webp)
Show a help centre article in your widget
Follow the steps below to automatically show a help centre article in your website widget.
1. Navigate to Settings > Automation > Widget automation;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab03_W_Help%20center_Step%201.webp)
2. Select ‘Add automation’ and click ‘Open article from Help Centre’;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab0c_W_Help%20center_Step%202.webp)
3. Set up your automated help centre article;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab0d_W_Help%20center_Step%203.webp)
1. Enter a title: Add the title of your widget automation here.
2. Select widget: Choose the widget on which you’d like this automation to be active.
3. Select article: Select the article you’d like to show to your customers.
After setting up your automation, continue by clicking ‘Ready? Choose audience’.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab06_W_Help%20center_Step%204.webp)
Choose the target audience for the automated help centre article. You can choose to show the help centre article to all customers, or choose a specific audience using different conditions.
After choosing your target audience, click ‘Ready? Set page targeting’ to continue setting up your page targeting.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab07_W_Help%20center_Step%205.webp)
1. Delivery method: Choose if you’d like the help centre article to show up immediately, or after a specific amount of time.
2. Page selection: Select which pages you’d like to show the help centre article on.
After choosing your page targeting, click ‘Ready? Go to next step’ to publish your widget automation.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/65361e47b48ed882c254ab0e_W_Help%20center_Step%206.webp)
1. Start date: Choose when you’d like the help centre article to start showing on your website.
2. End date: Select if there is an end date to the automated help centre article.
3. Active: Toggle this button to activate your widget automation.
Click ‘Save’ to publish your widget automation.