Conversation usage & additional charges

At the end of each billing cycle, we evaluate the number of conversations you’ve consumed versus your committed amount. If your usage exceeds your commitment, the difference—known as the open balance—is calculated and charged accordingly.

How it works

- The cost per conversation is based on your agreed pricing.

- We multiply the open balance by your conversation bundle price.

- An additional 10% fee is applied to the total amount.

Example calculation

If your standard rate is €18 per 100 conversations (€0.18 per conversation) and you have an open balance of 45 conversations, your total charge will be:

(45 x €0.18) + 10% fee = €8.91

How to avoid extra charges

To prevent unexpected costs, we recommend:

Updating your commitment in advance

Purchasing extra conversation bundles ahead of time

Monitor your usage in your usage dashboard

Stay in control of your usage and ensure uninterrupted customer engagement by managing your commitment proactively.