This article refers to legacy methods of reviewing your Trengo data. To learn more about the updated reporting & analytics, check out this article.
Easily keep track of your team's workload within the conversations report of Trengo Analytics. See the number of conversations that come in, are assigned, or are closed within a certain time period.
Conversations report
Navigate to Reports > Conversations report, where you’ll find the dashboard as seen below.
1. Filter: Apply filters to produce the report you are looking for. You are able to filter between different (sets of) channels, users, and labels.
2. Timeframe: Here you can select your timeframe. You can use standard filters (e.g. ‘Today’, ‘Last month’, or ‘This year’), or set up your own custom timeframe.
3. Performance in numbers: Find the total numbers of new, assigned, and closed conversations within the selected filters and timeframe here.
4. Ticket status: Choose which conversations you’d like to see in the graph below.
5. Conversations graph: Here you’ll see the result based on your filters. The darker line shows the current period, the lighter one shows the previous period.
ℹ️ The previous period covers the same length of time as the selected period. If you chose ‘Last month’ the previous period will be the month before.
