When a customer reached out to you via your website chat, but left your website, you can still directly reach out to this customer. Do note that the contact needs to have an email address attached to it, either added by the ‘Show always as available’ feature, or added by you manually.

Reach out to an offline chat customer

To directly reach out to an offline customer via Website chat, simply type your message and click ‘Send’. Your message will be sent as an email.

ℹ️ The email will be sent from a randomized ‘trengomail.com’ email address, including your chat history. When the customer answers your email, the answer will arrive in the Website chat ticket.