To keep a clear overview of the tickets in your inbox, you can manually or automatically attach labels to them.
Assign a ticket label
If you’d like to add a label to a ticket manually, please follow the steps below.
1. Open the conversation in your inbox and click the ‘label’ icon. You can now choose the label you’d like to attach;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c503954a7a265604a2_hc_m_V6T0Zl5LPBn6NLugfQVu30kaM5y1Sv.webp)
2. The label is shown at the top of the ticket itself, and in the summary in your inbox.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c503954a7a265604a7_hc_m_tChLfA0Y4b73tUpqiz50IsRCMyNUCx.webp)
ℹ️ To delete the attached label, you’d click the ‘cross’ icon on the label itself.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c503954a7a2656049e_hc_m_9hu7xKN0JNmFljwtZFXl3ZY0gCjd8Q.webp)
Feel free to read more about creating labels or automating the process.