To keep a clear overview of the tickets in your inbox, you can manually or automatically attach labels to them.

Assign a ticket label

If you’d like to add a label to a ticket manually, please follow the steps below.

1. Open the conversation in your inbox and click the ‘label’ icon. You can now choose the label you’d like to attach;

2. The label is shown at the top of the ticket itself, and in the summary in your inbox.

ℹ️ To delete the attached label, you’d click the ‘cross’ icon on the label itself.

Feel free to read more about creating labels or automating the process.