Labels help you keep your inbox and conversations organized.

You can use labels to:

• prioritize conversations
• assign conversations to your colleagues or different teams
• filter results in tickets
• analyze your results
• sort conversations automatically

Creating labels

To add labels to your Trengo inbox you need to have an administrator account.

1. From your inbox, go to settings >labels.
2. Click on the green + sign.
   
   
   
3. Fill out the form.
   
   1. Name
      Give your label a name.
   2. Color
      Select a color for your label.
   3. Channels
      Assign the labels to the right channels.
   4. Sort order
      Set the label priority. (1 being the most important)
   5. Archive a label
      
      
4. Click 'Save changes'.