How to create labels

Labels help you keep your inbox and conversations organized.

You can use labels to:

  • prioritize conversations
  • assign conversations to your colleagues or different teams
  • filter results in tickets
  • analyze your results
  • sort conversations automatically

Creating labels

To add labels to your Trengo inbox you need to have an administrator account.

  1. From your inbox, go to settings >labels.
  2. Click on the green + sign.

  3. Fill out the form.
    1. Name
      Give your label a name.
    2. Color
      Select a color for your label.
    3. Channels
      Assign the labels to the right channels.
    4. Sort order
      Set the label priority. (1 being the most important)
    5. Archive a label

  4. Click 'Save changes'.