Business hours

You can set up specific working hours for your channels or teams. This way you make sure there is always a response to your customer questions.

To set your Business hours:

  1. Go to settings >settings >company profile.
  2. Select 'Business hours' and click on the green + sign.

  3. Fill out the form:

    1. Name
      Give your business hours a recognizable name.
    2. Description
      Write a short description. 
    3. Timezone
      Set the right timezone. 
    4. Working hours
      Here you can set the availability.
    5. Channels
      Apply the right channels to your business hours.  
    6. Save
      Make sure you hit the save button.