Adding Google Analytics to a help centre

ℹ️ Please ensure that you have updated to Google Analytics 4 before proceeding.

After creating your own help centre via Trengo and adding content to it, you’re able to integrate your Google Analytics with it. With Google Analytics integrated, you can view how much time your customers spend on each article, which terms they are using when searching, and how many articles they are reading per session.

Integrate Google Analytics

Follow the instructions below to integrate Google Analytics with your Trengo help centre.

1. Navigate to Help Centre and select your help centre;

2. Select ‘Settings’ and scroll down to ‘Advanced settings’;

3. Add your Google Analytics tracking ID.

ℹ️ It might take up to a few hours until Google Analytics starts tracking your data.

ℹ️ You can not retrieve data from any period before you added your tracking ID.

Don’t forget to click ‘Save changes’.