By integrating Ventrata with Trengo, businesses can enhance their conversations with guests by incorporating reservation information from Ventrata directly into Trengo’s platform. This integration allows you to combine your customers' favourite channels, customer profiles, and booking details in one convenient location for quick access.

How to Connect Ventrata and Trengo

To start using the Ventrata integration, follow these steps:

  1. Ensure you are an Administrator in Trengo.
  2. In the Trengo app, navigate to Settings → Integrations → Ventrata.
  3. Click the “Install Integration” button located at the top right of the screen.

Retrieving Your Ventrata Access Token

To find your access token in , consult the relevant Ventrata Help Center article here.

Create Connection in Ventrata

1. In the Ventrata dashboard, go to Connections → Connections.

2. Click Partner Gallery, select Trengo from the list of partners, and click + New Connection

Note: This connection is current in development and available on to select Ventrata accounts participating in early testing. Full launch is expected by August 2025. Interested in early access? Get in touch with our team to join the testing group. ​

3. (Optional) Enter a custom connection 'Name' if you plan to have multiple Trengo connections, e.g., connecting with different Trengo accounts for your various brands, destinations, etc.
4. (Optional) Whitelist/blacklist products or destinations on the connection level. This can be used to restrict what Trengo can access.
5. Click the Create Octo Connection button to save your settings.

Manual Mapping via API Key

1. In Ventrata Dashboard, go to Connections → Connections.

2. Then, select your Trengo connection from the list.

3. The connection page will display the API Key and a list of products available to the Trengo with their IDs.
4. Contact your Trengo account manager, requesting to have your products connected to “Ventrata OCTO”. In your request, send them your API Key