In Trengo, your users can have different roles, depending on their role in your company. These roles all have different access levels to your Trengo account. Keep in mind you can always edit the user roles through all of our plans; however, you can only change permissions on a Pro level account.

‍There are five different roles in Trengo. Below, you will find these roles and what their permissions are when you start using Trengo.

Administrator

The administrator role will be automatically assigned to the user that creates the Trengo account. This role gives you the most permissions and responsibility of all roles. You can assign more administrators if needed, or assign the role to someone else than yourself.

Standard permissions:
- Full access to inbox (Create, edit and assign conversations)
- Full access to contacts & profiles (Create, edit, and delete contacts and profiles)
- Full access to company settings (Create, edit and delete automation, channels, and permissions settings)
- Full access to subscription (Start and update a subscription)
- Full access to reporting and help center

Supervisor

As a Supervisor, you get all the tools to manage your team(s) and arrange your Trengo account to create the best working environment for your company.

Standard permissions:
- Full access to inbox (Create, edit and assign conversations)
- Full access to contacts & profiles (Create, edit, and delete contacts and profiles)
- Partial access to company settings (Create, edit and delete business hours and locations)
- Full access to reporting and help center

Configurable permissions:
- Add, edit and delete apps & integrations
- Add, edit and delete users & teams
- Add, edit and delete channels

Advanced agent

Being an Advance agent, you can communicate with your customers, but also if necessary make quick changes to your channels, to keep your customer communication flow optimal.

Standard permissions:
- Full access to inbox (Create, edit and assign conversations)
- Partial access to contacts & profiles (Create, view, and edit contacts and profiles)

Configurable permissions:
- Delete conversations
- Delete contacts
- Add, edit and delete quick replies
- Add, edit and delete labels
- Add, edit and delete views
- Add, edit and delete rules & auto replies
- Add, edit and delete contact groups
- Add, edit and delete help center
- Send broadcasts

Basic agent

As a Basic agent, you’re the motor of your company. You are able to handle the customer communication of the teams you are a part of.

Standard permissions:
- Partial access to inbox (Create and answer conversations)
- Partial access to contacts & profiles (Create, view, and edit contacts and profiles)

Configurable permissions:
- Start conversations
- Re-assign conversations
- Download conversations
- Delete conversations
- Delete contacts
- Send broadcasts

Observer (Add-on)

A user with the Observer role has the ability to keep track of everything that happens in your Trengo account, but can not interact with your customers or setup.

Standard permissions:
- Partial access to inbox (View and comment on assigned conversations)
- Partial access to contacts & profiles (Create, view, and edit contacts and profiles)

ℹ️ You are always able to upgrade a user from the Observer role to any other role, but this process can not be reversed, as you upgrade from an add-on user to an actual user.

ℹ️ Keep in mind you can always add or remove permissions to user roles in Trengo when you have a Pro level account.