After integrating your Gmail, Gsuite, or Outlook inbox with Trengo, it’s possible to also synchronize the two inboxes with each other. This will show the statuses of the emails (Open, Assigned, and Closed) in your original inbox.

This is what the labels look like in your original Gmail or Gsuite inbox.

And this is how the labels look in your original Outlook inbox.

Synchronise your original inbox

Follow the steps below to synchronise your original inbox with the integrated channel in Trengo.

1. Navigate to Settings > Channels > Email and select your inbox;

2. Select the ‘Gmail/Outlook settings’ tab and enable ‘Synchronise conversation status’;

3. Save your changes.

ℹ️ The synchronisation will apply to the last 100 emails in your original Outlook inbox.