Do you want to check back on a conversation in a few days? In that case, it could be handy to set a reminder in Trengo. This functionality lets you choose when a ticket should automatically reopen in your inbox.
Set a ticket reminder
Follow the steps below to set a ticket reminder in Trengo.
1. Open a ticket and click the ‘Bell’ icon to set a reminder;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c74038d0abb8637c95_hc_m_fl7OpTWZICpqKOMzagxc4z1C6D2viE.webp)
2. A window will pop up, where you can choose the date and time the ticket should be reopened. Click ‘Set reminder’ to activate it;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c74038d0abb8637c99_hc_m_6sLodaWVl3h73n1qw9BzDggoHNydIH.webp)
3. The ticket will now be moved to your ‘Reminders’ folder, where you can view it.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c74038d0abb8637c82_hc_m_CNNWqkRtyYjPqVpkJOfxJ31OJVN7o4.webp)
ℹ️ In case you’d like to delete the reminder, you open the ticket in your ‘Reminders’ folder and click the ‘Bell’ icon again.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c74038d0abb8637c7d_hc_m_fLoAxYnJauXGjjqtWjLaQ74CDol5Ob.webp)
You’ve now successfully set a reminder, which will help you to work more efficiently in your inbox and save some precious time.