By integrating Booking Experts and Trengo, businesses will be able to have more enriched conversations with guests by including reservation information from Booking Experts directly in Trengo’s platform. This integration will combine your customers' favourite channels, customer profiles, and booking details in one place for fast access.

Connect Booking Experts and Trengo

To start using the Booking Experts integration, follow these steps:

  1. Ensure you are an Administrator in Trengo & BookingExperts.
  2. In the Trengo app, navigate to Settings → Integrations → BookingExperts.
  3. Click the “Install Integration” button located at the top right of the screen.

This will take you to BookingExperts app store where you need to log into your account.

In case you are not yet logged in Booking Experts, please log in.

Next click on Install and you will be redirected to the ‘permissions’ page.

After allowing permissions and clicking install you will be redirected to Trengo and the integration has been added.

Synchronising data between Trengo and Booking Experts

When connecting your Trengo account with Booking Experts, data from both platforms will be synchronized for up to 6 months in the past. This means that under the "Past Reservations" section, you will only see reservations from the last 6 months.

The initial synchronization process can take 3 to 5 hours to complete. After the initial setup, updates will be synchronized in real time.

Please take this potential delay into account before going live with the integration.