If a colleague is having a conversation that is of importance to you, you’re able to follow the conversation, to keep yourself up to date.
Follow a conversation
Follow the steps below to follow a conversation.
1. Click the ‘star’ icon on top of your screen, after selecting the ticket;
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c6b343b1db6aad3c0f_hc_m_NvypXwJKtojESaHCC2mWepFC5Ce6oN.webp)
2. You can now find the ticket in your ‘Following’ folder on the left side of your screen.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c6b343b1db6aad3c07_hc_m_853zqubzzVpVnBDuVGBgCMk4db2j28.webp)
ℹ️ To unfollow the conversation, you’d open the ticket and click the ‘star’ icon again.
![](https://cdn.prod.website-files.com/65361e47b48ed882c2549852/655fb0c6b343b1db6aad3c0b_hc_m_CuLuwM7sKKbEtUjTRTJNv78C37NGit.webp)
You can now use the option to follow conversations to your advance, to keep a clear overview over your inbox, and keep your conversations organized.