If a colleague is having a conversation that is of importance to you, you’re able to follow the conversation, to keep yourself up to date.

Follow a conversation

Follow the steps below to follow a conversation.

1. Click the ‘star’ icon on top of your screen, after selecting the ticket;

2. You can now find the ticket in your ‘Following’ folder on the left side of your screen.

ℹ️ To unfollow the conversation, you’d open the ticket and click the ‘star’ icon again.

You can now use the option to follow conversations to your advance, to keep a clear overview over your inbox, and keep your conversations organized.