Enabling mandatory two-factor authentication (2FA) allows you to ensure a higher level of security throughout your organisation, by making sure that all users in your Trengo account have set up 2FA.
ℹ️ Do note you need to have the Administrator role to enable mandatory 2FA.
Enabling mandatory 2FA
Follow the steps below to enable mandatory 2FA for all users in your account.
1. Navigate to Settings > Company profile > Account settings;
2. Enable ‘Require two-factor authentication for everyone in your organisation’, and click ‘Save’;
3. Users without 2FA enabled will receive an email and notification, requesting them to enable 2FA within 14 days to prevent being logged out.
ℹ️ Any new users joining your account will be required to set up their 2FA when setting up their accounts.
ℹ️ You can see who already has 2FA set up by going to Settings > Organisation > Users and looking for the label ‘2FA’.
Email verification
Please note that additional security measures are in place on three additional pages within Trengo: Settings (users), Contacts (Import contacts), and Broadcast.
In order to protect your user privileges and Broadcasting budget, you will need to verify your email address to proceed. An email will be sent to your account containing a link that you need to click to verify and return to the page.
NOTE: The verification will be valid for 12 hours, after which you will need to re-verify. If you visit the page again within that 12 hour period, the counter will reset.
