After adding a customer satisfaction (CSAT) survey to your Trengo account, you’re always able to edit, disable or delete it. In this article, we’ll show you how to do this.
Edit a CSAT survey
Follow the steps below to edit, disable or delete your CSAT survey.
1. Navigate to Settings > Automation > Customer Satisfaction;
2. Click ‘Edit’ at the right of your CSAT survey;
3. Edit your survey and save the changes, disable the survey, or delete it.
ℹ️ Do note you cannot retrieve your CSAT survey after deleting it.
