Within Trengo, every user has the option to set themselves as 'available for chat’ or 'not available for chat’. You can set your chat availability to be (un)available for your customers to reach out to you via website chat, and to (not) receive website chat notifications.

Setting your website chat availability

Change your website chat availability by clicking your profile picture in the left bottom corner, and clicking the toggle ‘Unavailable for chat’.

ℹ️ You’re able to check your team’s availability for website chat in the ‘Availability’ section in Trengo’s reporting feature.