After adding labels to your Trengo-inbox, you can now add these labels to your conversations. In this article, we’ll show you how to do this.  

Add a label to a conversation

Follow the steps below to add a label to a conversation in your inbox.

1. Navigate to the conversation and click the ‘label’ icon;

2. Select the label you’d like to add to the conversation;

3. The label is now shown above the conversation.

ℹ️ You’ll also find the label in your ticket overview.