Adding email to your website widget

By adding email to your website widget, you're allowing your site visitors to easily reach you through email via your website. 

To add your email to your website widget you need: 

  1. to be an account admin
  2. an added website widget

To add the email channel to your website widget, take the following steps: 

  1. Go to your navigation panel >settings >settings >website widget and select the widget you'd like to add your email to.
  2. From the list, select 'Email'.
  3. Next, enable your channel by ticking the radio button.


  4. Fill in a recipient email address. That's the address where you'll be receiving all incoming conversations. 
  5. Add custom fields by clicking on 'Add custom field. This allows you to require your visitors to provide more information such as a subject, their order number etc. Learn more about custom fields. 
  6. Make sure you update your widget. 

Awesome! 🎉 Your visitors can now email you directly through your website.