To host your Trengo help center on your own domain you need to create a CNAME DNS record. A CNAME record, or in full: 'Canonical Name Record', is a DNS record used to link an alias name to a real (canonical) domain name. These records are usually used to link a subdomain such as support.domainname.com to the domain where the content is hosted.
The creation of a DNS record differs per domain. Make sure you pick a clear name and that it refers to custom.trengohelp.com.
Once you've created your DNS record:
- Go to help center and select the help center you want to host on your own domain.
- Navigate to > settings > advanced, click on custom domain, and insert the subdomain you wish to use for your Help Center.
- Scroll to the bottom of the page and make sure to click on 'save changes'.
Tip 💡: If you're using a Help Center on a custom domain, make sure to email us to get your SSL certificate. Help Centers without one won't appear in your widget and will not be secure.