Adding Telegram to your Trengo inbox

Adding Telegram to your Trengo inbox will allow you to manage all incoming messages directly in Trengo.

To add Telegram to your Trengo inbox you need an admin account.

  1. First, we need to install Telegram on our computer.
  2.  If you don't have an account yet, connect your phone number.
  3.  Click on 'BotFather' and initiate a new conversation by typing '/newbot'.
  4. Next, you'll need to pick a name for your new bot.
    We called it "Examply".

  5. Now, send one more message with your bots username and 'bot' at the end.

  6. Now, copy the access token and go to your Trengo settings.
    Go to settings > channels > telegram and click on the green + sign to add Telegram to your Trengo inbox.
  7. Scroll down and paste the access token in 'Token'. The username will be filled in automatically.
  8. Assign the team that'll be responsible for Telegram and give a distinguishable name.
  9. Once you're done, scroll to the bottom of the page and make sure to hit 'Create Channel'.

Awesome. 🎉  For now on you'll be able to respond to all incoming Telegram conversation in Trengo.