By adding SMS to your web widget, you're allowing your site visitors to easily reach you through SMS via your website. In this article, we’ll show you how to do this.

Add SMS to your web widget

You can add your SMS channel to your website widget by following the steps below.

1. Navigate to Settings > Settings > Web widgets and select your web widget;

2. Click ‘SMS’ from the list of possible channels you can add;

3. Set up your SMS channel;

1. Enabled: Enable your SMS channel for the web widget here.

2. Channel: Select the SMS channel you want to connect to your web widget.

3. Conversation form: When enabled, the visitor is able to leave their phone number to receive an SMS to easily initiate the conversation.

Don’t forget to update your widget, by clicking ‘Update widget’.

Adding Telegram to your Trengo inbox will allow you to manage all incoming messages directly in Trengo. Unlike WhatsApp with their WhatsApp business, there is no dedicated Telegram App for business. Fret not, you can make this happen by making a Telegram bot. By doing so, you are creating a branded Telegram for your company.

The bot is necessary to make the API connection. Remember, no bot = no token = no connection.

ℹ️ Do note you need to have an admin account for the Telegram account you’d like to add.

Add Telegram to Trengo

Follow the steps below to connect your Telegram account to your Trengo inbox.

1. Install the Telegram app on your desktop;

2. Connect your phone number, in case you do not have an account yet;

3. Click 'BotFather' and initiate a new conversation by typing '/newbot';

4. Type the name of your new bot;

5. Send one more message with your bot’s name, including 'bot' at the end;

6. Copy the provided access token;

7. Within Trengo, navigate to Settings > Channels > Telegram and click the ‘plus icon’ or ‘Connect Telegram’;

8. Give your channel a name and select the team(s) responsible for this channel;

9. Paste the access token in 'Token'. The username will be filled in automatically;

10. Click the ‘Create channel’ button.

You have now successfully added Telegram to your Trengo inbox.

For your customer to find your company Telegram they must search for the bot name and not the company phone number. The search can be done in-app, once your bot is created any user should be able to find the bot and start a conversation.

By adding Telegram to your web widget, you're allowing your site visitors to easily reach you through Telegram via your website. In this article, we’ll show you how to do this.

Add Telegram to your web widget

You can add your Telegram channel to your web widget by following the steps below.

1. Navigate to Settings > Settings > Web widgets and select your web widget;

2. Click ‘Telegram’ from the list of possible channels you can add;

3. Set up your Telegram channel;

1. Enabled: Enable your Telegram channel for the web widget here.

2. Channel: Select the Telegram channel you want to connect to your web widget.

Don’t forget to update your widget, by clicking ‘Update widget’.

By adding a Voice channel to your Trengo inbox, you’ll be able to make outbound calls, pick up inbound calls, and much more! Transfer a call to one of your colleagues or another team, record voice calls, and an IVR. In this article, we’ll show you how to add a Voice channel to Trengo.

Add Voice to your Trengo inbox

Please follow the steps below to add a Voice channel to your Trengo account.

1. Navigate to Settings > Channels > Voice and click the ‘plus’ icon or ‘Connect Voice’;

2. Choose how you want to connect your account or device to Trengo and continue the setup.

🔘 Phone calls via Twilio: Click ‘I have a Twilio account’ to connect your Twilio account to Trengo via a Voice channel. In case you do not have an account with Twilio yet, feel free to create a Twilio account.

🔘 Phone calls via SIP devices (Voys.nl): If you’d like to register calls from SIP devices in your inbox using your Voys account, click ‘Voys.nl’ and continue setting up your Voice channel in Trengo using Voys.

🔘 Phone calls via SIP devices (Custom VoIP): Select the ‘Custom VoIP’ button to register voice calls from your own SIP device and set up your Voice channel using your custom VoIP.

NOTE:

Other than Twilio, Trengo does not have a full integration with the providers, Trengo would still be able to make a connection to  log the conversation, however, the conversation will still take place on their platform.

With Twilio, we have a full integration that allows you to pick up calls, do IVR, recording and many more.

By adding Voice to your web widget, you're allowing your site visitors to easily reach you by phone, via your website. In this article, we’ll show you how to do this.

Add Voice to your web widget

You can add your Voice channel to your web widget by following the steps below.

1. Navigate to Settings > Settings > Web widgets and select your web widget;

2. Click ‘Voice’ from the list of possible channels you can add;

3. Set up your Voice channel;

1. Enabled: Enable your Voice channel for the web widget here.

2. Channel: Select the Voice channel you want to connect to your web widget.

3. Call via browser: When enabled, visitors are able to start a phone call from the browser to the selected phone number. The costs for these calls will be deducted from your Trengo balance.

Don’t forget to update your widget, by clicking ‘Update widget’.

NOTE:

The general greeting is in Dutch, you would need to change it manually should you prefer to have it in other languages.

Are you ready to lift your customer communication to the next level, using the WhatsApp Business API? With Trengo as your official WhatsApp Business Solution Provider, you’ll be up and running in no time.

Before you get started, feel free to learn more about the WhatsApp Business API, or directly test the WhatsApp functionality in Trengo. Maybe you are already using the WhatsApp Business App and are curious about the differences with the WhatsApp Business API, or you would like to read more about the limitations of this channel.

In case you’d like to connect a phone number that is already active on WhatsApp, please see this Trengo Help Center article.

Before we start, please ensure that these steps are done in the web browser and not in the Trengo desktop app.

Setting up your WhatsApp Business API

To connect your number to the WhatsApp Business API via Trengo, follow the steps below.

1. Navigate to Settings > WhatsApp Business and click ‘Connect your number’;

2. Carefully read the requirements needed for connection, and click ‘Get started’;

3. Agree to having a Facebook account and understanding the information, and click ‘Next’;

ℹ️ If you do not yet have a Facebook account, you can create one. Do note that some restrictions may apply within the first 24 hours.

4. Read the information on the screen, agree to have a phone number that meets all conditions, and click ‘Next’;

ℹ️ When connecting your number to the WhatsApp Business API, you won’t be able to use it with the WhatsApp (Business) App anymore.

5. Read the information on the screen, click ‘Continue with Facebook’ and follow the instructions given by Facebook;

6. Once you’re back in Trengo, check your information and click ‘Next’;

7. You have now successfully activated your number on the WhatsApp Business API and can get started straight away.

ℹ️ Make sure your Facebook Business Account is verified within 30 days of registering. As long as your Facebook Business Account is not yet verified, you will be in the ‘Trial’ phase of the WhatsApp Business API. Read more about this phase in this Meta for Developers article.