Adding Telegram to your Trengo inbox

Adding Telegram to your Trengo inbox will allow you to manage all incoming messages directly in Trengo.

ℹ️ Do note you need to have an admin account for the Telegram account you’d like to add.

Add Telegram to Trengo

Follow the steps below to connect your Telegram account to your Trengo inbox.

1. Install the Telegram app on your desktop;

2. Connect your phone number, in case you do not have an account yet;

3. Click 'BotFather' and initiate a new conversation by typing '/newbot';

4. Type the name of your new bot;

5. Send one more message with your bot’s name, including 'bot' at the end;

6. Copy the provided access token;

7. Within Trengo, navigate to Settings > Channels > Telegram and click the ‘plus icon’ or ‘Connect Telegram’;

8. Give your channel a name and select the team(s) responsible for this channel;

9. Paste the access token in 'Token'. The username will be filled in automatically;

10. Click the ‘Create channel’ button.

You have now successfully added Telegram to your Trengo inbox and can start communicating with your customers.