Connecting Magento 2 with your Trengo-inbox allows you to view the order history of your customers directly in Trengo. In this article, we’ll show you how to do this.

Integrating Magento 2

Follow the steps below to integrate Magento 2 with your Trengo-inbox.

1. Head to your Magento Admin Panel and navigate to Menu > System > Integrations;

2. Click ‘Add New Integration’;

3. Enter a name for the integration and add the password of your Magento user;

4. Select ‘API’, set ‘Resource Access’ to ‘All’, and click ‘Save’;

ℹ️ If you do not want to set ‘Resource Access’ to ‘All’, at least enable Sales > Operations > Orders > Actions > View, and Customers > All Customers > Actions > Delete > Reset password > Invalidate tokens.

5. The newly created integration will have the status ‘Inactive’, click ‘Activate’ to activate the integration;

6. Click ‘Allow’;

7. Your API credentials will be shown. Copy and save them, as you’ll need them later. Click ‘Done’;

8. Head to your Trengo-inbox, and navigate to Settings > Settings > Apps & Integrations;

9. Select ‘Apps’ and click the ‘plus’ button;

10. Give your app a name and select ‘Magento 2’ from the ‘App type’ dropdown;

11. Set up your app in Trengo;

1. Name: The name of your app, which should already be filled in.

2. App type: This is set to ‘Magento 2’.

3. Shop URL: Add The direct link to your webshop, including ‘https://www.’.

4. Admin URL: The link to the admin page of your webshop, including ‘https://www’. This is the page where you go to when you log in to your webshop.

1. Consumer Key: Enter the consumer key you created earlier (step 7).

2. Consumer Secret: Enter the consumer secret you created earlier (step 7).

3. Access Token: Enter the access token you created earlier (step 7).

4. Access Token Secret: Enter the access token secret you created earlier (step 7).

Click save changes, and you’ve now successfully integrated your Magento 2 account with Trengo. To view the additional information in your Trengo-inbox, simply open a conversation and check the right sidebar.