With Trengo’s team chat feature, you’re able to start a quick chat with your colleagues to, for example, check in about a conversation in the inbox. In this article, we’ll show you how to do this.
Starting a personal conversation
Follow the steps below to start a personal conversation with one of your colleagues.
1. Navigate to ‘Team chat’ and select the colleague you’d like to converse with;
2. Communicate with your colleague;
1. Name: The name and availability of your colleague.
2. Message (1): Your colleague’s message.
ℹ️ When hovering over your colleague’s message, you’re able to add an emoji to it, quote the message, share the message with another user, and/or mark the message as unread.
3. Message (2): Your message.
ℹ️ When hovering over your message, you’re able to add an emoji to it, quote the message, share the message with another user, mark the message as unread, edit the message, and/or delete the message.
4. Text field: Here you’ll type and send your message. You’re also able to add attachments, add a gif image, and/or an emoji here.
5. Video call / three dots: Click the ‘camera’ icon to start a video call with your colleague. By clicking the three dots, you’re able to hide your colleague’s information, search your conversation and/or mute the conversation.
