Where or how can my customers find me on Google Business Messages?

Currently, Google Business Messages is a mobile-only solution. This means that customers are only able to use this channel to reach your organization via their mobile phones. In the setup article we discussed to types of Entry points for your Google Business Messages agent to be reachable: 

  1. Nonlocal 
  2. Local

But what does this mean for your customers? Where can they find you to start a conversation with you on Google? 

Nonlocal entry points

Nonlocal entry points show up when a person searches you on Google, without the need of a physical location: 

  1. Within your contact information: 
    Also called a "featured snippet" by Google:


  2. Below a direct link to your website: 

Local entry points

Local entry points show up when a person searches you on Google or Google maps: 

  1. Maps
    When searching for your Business on Google Maps:


  2. Placesheet
    When people find your organization on Google: