Integrate Shopify with Trengo

Connecting Shopify with your Trengo allows you to:

  • View your customer's most recent order details directly in your Trengo inbox, giving you all the information and context you need during your conversations.

💡 Note: we are in contact with the Shopify team to make the process below easier, but there is no ETA. Until then we advice you to take the following steps to connect your Shopify store.

To integrate Trengo with Shopify you need to create and connect a free Custom Shopify App:

  1. Go to partners.shopify.com and login with your Shopify account. Create a free partner account if necessary.
  2.  In the left menu, Click `Apps` and create a new App. 
  3. Click on 'Create app manually' and fill out the fields as listed below.
    App name
    Trengo

    App URL
    https://app.trengo.com/admin/developers/plugins/create/shopify2

    Redirection URL
    https://app.trengo.com/admin/developers/plugins/create/shopify2
     
  4. Click `Choose distribution` -> 'Choose single-merchant install link' 
  5. Enter your `.myshopify.com` domain name and visit the generated URL.

    💡 Note: You will end up on trengo.com, which is correct. You can now proceed to the next step.

In Trengo

  1. Enter the Api Key and APISecret from the app you have created and enter the domain of your webshop (without https://)
  2. Click `save changes`. You will be redirected to Shopify to grant access to your webshop.

🎉 That's it! To view the additional information in your Trengo inbox, simply open a conversation and it's right sidebar. 💪🏼