When you’ve received an incoming message, you are able to pick this conversation up yourself, or assign it to another user or team. In this article, we’ll explain how to do this.
Assign a conversation
Follow the steps below to assign a conversation in Trengo.
1. Navigate to Inbox > New and open the new ticket;
2. You can now assign the ticket to yourself, another user, or a team;
🔘 Assign a ticket to yourself: Click the ‘Assign to me’ button to pick up the ticket.
🔘 Assign a ticket to another user: Click the ‘Assign’ button and select the user you’d like to assign the ticket to.
🔘 Assign a ticket to a team: Click the ‘Assign’ button and select the team you like to assign the ticket to.