Test your chatbot

Before you launch your chatbot, you can test it in Trengo's playground environment.

Go to settings >chatbot >select the chatbot you want to test and click on 'playground'.
Here you can start a conversation with your chatbot.

Match found

Your chatbot is 71% certain that it has found the correct answer to the question. This is above the required certainty level, so this answer would have been provided to a customer in a Live chat. 

Uncertain match

Your chatbot is 69% certain that it has found the correct answer to the question. This is below the required certainty level, so this answer would not have been provided to a customer in a Live chat.

No match




Your chatbot couldn't find a matching response and will respond to the conversation with:

  • I didn't get that. Can you rephrase that question? - or with what you have assigned in the chatbot settings.