Setting up your own IVR menu allows your customers to reach the right person or team within your organization in a few steps.
Create your own IVR menu
- Go to settings > channels > Voice > select a Voice channel > scroll to Voice menu and click the 'here' button.
- Click on the green + sign to create a new IVR menu.
- Next, fill out the form.
Give your IVR menu an internal name.
Select a greeting that will be played when a customer calls you. Don't have a Voice greeting uploaded yet? Learn how to create one below.
Fill out the possible options a customer has within this IVR menu:
Which number needs to be pressed?
Where does this option take the customer?
Which message follows after a customer has chosen this option
Note: if you want to present multiple steps in an IVR menu, make sure to start building with the latest set of options a customer has on the menu.