Adding Twitter to your Trengo inbox will allow you to manage all incoming Twitter conversations directly in Trengo. Please be aware that Twitter DM's can come into Trengo with a delay.
To add Twitter to your Trengo you need an admin account.
- Go to settings > channels > Twitter
- Click on the green + sign to add Twitter to your Trengo account.
- If you're not logged in already, you'll be asked to first log into Twitter.
- After you've logged in, you'll be redirected to your Trengo Twitter settings page. Next, fill out the form: Give your Twitter channel an internal name and assign the team(s) that'll be responsible for all incoming Twitter conversations.
- Click on Create channel.
Now the channel has been created, you can choose whether you wish to use it to answer DM's, mentions or both:
Make sure to save the channel after you have created the right setup!