Adding Twitter to your Trengo inbox

Adding Twitter to your Trengo inbox will allow you to manage all incoming Twitter conversations directly in Trengo. Please be aware that Twitter DM's can come into Trengo with a delay.

To add Twitter to your Trengo you need an admin account.

  1. Go to settings > channels > Twitter
  2. Click on the green + sign to add Twitter to your Trengo account.
  3. If you're not logged in already, you'll be asked to first log into Twitter.
  4. After you've logged in, you'll be redirected to your Trengo Twitter settings page. Next, fill out the form: Give your Twitter channel an internal name and assign the team(s) that'll be responsible for all incoming Twitter conversations.
  5. Click on Create channel. 

Now the channel has been created, you can choose whether you wish to use it to answer DM's, mentions or both: 

Make sure to save the channel after you have created the right setup!