If you chose "Add a Trengo forwarding address" for your email channel, Trengo automatically generated a forwarding email for your account.
To retrieve the forwarding email:
- Go to your settings > channels > emails and select the right email channel.
- Scroll to 'Setup' and copy your automatically generated Trengo forwarding email.
- Go to your email provider set your Trengo email as the forwarding email address.
How to set that up, depends on your email provider:
Note, it is also possible to forward emails to Trengo directly from your own domain.
Now you'll be able to receive all email conversations in your Trengo inbox.