Different types of quick replies

Email

Select the email type if you wish to add a quick reply as a standard email message.

💡Note: You don't need to add your signature again as the quick reply will be added to your Trengo inbox.

Messaging 

Select the messaging type if you wish to add a quick reply to your Chat, Facebook, WhatsApp, Telegram, or Twitter Direct Messages

💡Note: You don't have any formatting options.