Create a label

Labels are tags that you apply to your conversations to keep your inbox organized and structured. 

Here are some common examples of how to use labels:

  • Urgency: create labels based on the urgency of the conversations, such as low, medium, or high.
  • Feedback: you might want to quickly identify the feedback you received to improve your services or products.
  • Testimonials: if you have customers that were particularly happy with your service or products you might want to reach out to them at a later point.

To create a label:

  1. Go to your navigation panel >settings >labels.
  2. Click on the green + sign.
  3. Fill out the form:


    1.  Name
      Give your label a name.
    2. Color
      Select a color for your label.
    3. Channels
      Assign the labels to the right channels.
    4. Sort order
      Set the label priority. (1 being the most important, meaning it shows on top of the list when you try to add a label.)

Click 'Save changes'.