Quick replies: a useful tool in Trengo for working quickly and efficiently! Many questions are sent by customers with some regularity and sometimes it's useful to approach people with a general information mail. Quick Replies are standard answers that can be drawn up in any format. For example, an extensive email can be sent with just one click of a button!
No matter which channel is used, the Quick Replies can always be evoked using the ' '' ' sign at the bottom of the message bar.
Creating quick replies
Quick replies can be set up in Trengo for almost all channels, which is nice. They can be created under the settings of the Trengo account. Here under the row "Settings" you'll find the option Quick replies. By clicking on it, these standard responses can be managed. With the green + -button a new Quick reply can be created and by clicking on the title of a Quick reply it can be managed.
There are three types of Quick Replies: mail, messaging and SMS. Messaging includes Chat, Facebook and Telegram.
A Quick reply for emails
If you want to create a standard email message, choose "e-mail" under Type. Subsequently a title can be given to the Quick reply under title. This makes it easier to find in Trengo. (This title is not automatically the subject of the email).
In addition to selecting the type, the corresponding channels must also be selected. Not every standard email is used on all email channels. Once this has been set up, the contents of the message can be used. There are the same possibilities for text formatting as with ordinary email. Pretty convenient, because a customer does not have to know that this is a standard message immediately. By using the code [name], it's also possible to the first name of the recipient to a standard email .
Once the email has been worked out, it's a matter of saving your settings and the Quick reply is ready to be used!
Because the Quick reply can be added to an answer from the inbox, it's not necessary to provide these standard answers with a signature.
Quick replies and Trengo SMS and messaging
Trengo SMS is a channel that is often used to invite people to make (initial) contact, or to inform them of certain happenings and/or events: a perfect channel to apply Quick Replies to. But for the Messaging channels, having some standard answers at hand can be of great use.
The principle is the same as with email. An important difference is that SMS and Messaging do not have extensive text formats, because this is not shown in the final message on a mobile phone or in the chat.
Adding attachments to a Quick reply
For standard email you can even add attachments, such as a fill-in form. This can be done by first saving the Quick reply. It will then appear in the column on the left side of the screen, from where a Quick reply can be edited by clicking on it. Then the Quick reply is opened again. In the case of emails, at the bottom, next to the "Save"-button, there's the option: Manage attachments. Click it to manage the attachments. To add a new attachment, choose "Add File". Then it's a matter of selecting and uploading the right file. Save the changes again and the attachment has been added!