For those who are not always behind their computer, it is still useful that they are available for picking up the phone. In Trengo it's possible to forward the phone calls automatically to a mobile phone. This way someone is always available for the customer!
Add a mobile phone number
In order to be able to be called on a mobile phone, it is important that a mobile phone number has been added to your profile. You can open your own profile by clicking on your own icon in the panel.
This phone number must be entered in an international format, without the plus (316 [number] and not 06 [number] or +31 6 [number]) and store it.
Transferring calls from Trengo to a mobile phone
If the mobile phone number is entered in the profile, you're then able switch on call forwarding. This can be done by following the steps below:
- Open the telephone window (using the telephone icon in the bottom left corner)
- Click on the cogwheel
- make yourself available for calls
- Click on "Receive calls to your browser" in order to switch on the forwarding calls to your phone
- If you entered your mobile phone number correctly, it should be displayed below "Inbound and outbound calls will be forwarded to [your mobile number]"
Once these steps are completed, all incoming calls are automatically forwarded to the mobile phone. This way, no more calls are missed and the company is always available!